Consumer Personal Information (Sent 11/1/19)

Optimal Blue Important Update

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Important Update

Please be advised:

As some of you may know, the California Consumer Privacy Act (“CCPA”) takes effect January 1.  It contains very broad guidelines related to the definition of personal information.  It is likely that many other states will follow California’s lead and will adopt similar legislation.


Removing personal information such as the CCPA defines from our systems, whether obtained via LOS integrations or user entry, which is not needed to perform the functions offered by our solutions, reduces the risk profile not only for Optimal Blue but for our customers as well.


To support this security advancement, Optimal Blue has formed a cross-functional team to review the data we store in our platform.  Over the next several weeks, we will begin the process of removing the following data from all locations in the system and will take steps to ensure it is not stored moving forward:

  • Borrower(s) Social Security Number
  • Borrower(s) Date of Birth
  • Borrower(s) Email Address
  • Borrower(s) Phone Number
  • Any other fields that contain personal information which are determined to be unnecessary

We will keep you informed as we move forward with this project.  If you have any questions or concerns, please feel free to reach out to the Optimal Blue Client Services Team at (1-844-465-1001) or by reaching out to me directly. 


Thank you,


Sue Baker

Vice President – Product/Client Services

Office: (469)609-5656

Cell: (262) 227-9043

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Optimal Blue


5340 Legacy Drive, Building 2, Suite 250, Plano TX 75024

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