Ellie Mae feature enhancements released in 19.1 related to Re-Lock Enablement settings were designed to limit
access to the Encompass Product and Pricing Service where a user could bypass this security setting via
and Services Tab. This setting enhancement inadvertently affected the Optimal Blue Pricing workflow and
prevents users from progressing through pricing via SmartClient.
Send to customer:
This error was inadvertently introduced with the 19.1 release. Optimal Blue users can circumvent this by disabling the setting “For Active Locks” in Services tab in Encompass. While this is a short term workaround, Encompass is working towards a long term solution to segment these settings to just EPPS users and disregard other pricing services/solutions.