Encompass Error: The pricing request violates your administrative settings and cannot be processed.


Ellie Mae feature enhancements released in 19.1 related to Re-Lock Enablement settings were designed to limit

access to the Encompass Product and Pricing Service where a user could bypass this security setting via

and Services Tab. This setting enhancement inadvertently affected the Optimal Blue Pricing workflow and

prevents users from progressing through pricing via SmartClient. 

Send to customer: 

This error was inadvertently introduced with the 19.1 release.  Optimal Blue users can circumvent this by disabling the setting “For Active Locks” in Services tab in Encompass. While this is a short term workaround, Encompass is working towards a long term solution to segment these settings to just EPPS users and disregard other pricing services/solutions.

Leave a Reply