Encompass push Error: Concurrent loan locking is not permitted by system policy

An error that can occur when a locked loan in OB will not push to Encompass 


Customer has “Multi-user editing” turned on in Encompass and not in OB. 

Action by CA: 

Multi User Editing is not supported with this integration. Customer will need to turn off this functionality in Encompass. 

Delete above and send to customer: 

This error will occur when Multi-User editing is enabled in Encompass.  Multi User Editing is not supported with the Encompass-to-Optimal Blue integration, so this functionality will need to be turned off in Encompass. 

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