Push failing message (Seen when hovering over the red ‘X’)
This happens when the push is occurring outside of their Encompass Lock Desk Hour settings.
Delete above and send to customer:
This message indicates that Encompass was not able to accept the lock because it was submitted outside of lock desk hours that are set in Encompass. You can update your Encompass Lock Desk Hour settings by logging into Encompass-Settings-Secondary Setup -Lock Desk Setup.