In order to configure Optimal Blue for Product and Pricing on a TPO Connect site, three settings must be configured:
– Create a Price Group containing a specific Optimal Blue Group Code and Group Name.
– Input the Price Group into the Product and Pricing section for the desired external organization(s).
– Input Optimal Blue account credential within the Product & Pricing Service section of the TPO Connect site through the TPO Connect Administration portal.
See this Ellie Mae document for additional information. Ellie Mae also has this article published and public related to “An error Occurred TPO user not found” Scenarios function. For reference the Encompass article ID is 17253.