Encompass TPO error: Your Organization is not approved to submit loans of this type. Please contact your Account Executive for assistance

Received by TPO users

Cause:

License settings need to be updated in Encompass

Delete above and send to customer:

This message is displayed when your Encompass license settings need to be updated.

In Encompass:

1. Visit the “License” tab settings in “Encompass Settings”.

2. Change the “Policy for Loans in Unlicensed States” to “No Restrictions”.

3. If you want to select any other option, then you have to make sure to select the licenses for states. (Select check box should be checked for states)