Customers are reporting they are getting the error “Invalid Internal User Creds” when trying to access Optimal Blue.
This is typically caused when a User is created or updated in User Admin. That user is prevented from logging in through an integration for 15 minutes. They can log directly into OB immediately, but integrations impose the 15 minute delay. When integrated users select a loan from the 2ndary queue, we do a Pull from the LOS to get the updated loan data. This is an integration action, so the delay applies.
The user will need to wait up to 15 minutes for the system to update.
*There is a Tech Case #199179 to remove the 15 min. delay. Please add customers to Customer Demand as needed.