Customer would like to give the LO’s the ability to request locks on loans after their current lock hours.
ABC Mortgage currently has their Lock Desk hours (Admin > Entity preferences) set to close at 5:00 pm. They would like to change that so LO’s can request locks up to 10:00 pm.
1) For both the corporate channel as well as desired business channels, the Entity Preference for lock desk hours will need to be changed to 10:00 pm.
2) For each investor that is to be available for the later hours:
- Pricing Status/Import > Availability Controls > Update the ‘Pricing Will Expire’ time to match the new lock desk hours
- For additional controls of specific products, see the Investor Pricing Activation and Expiration – Advanced Configuration solution
3) Consider adding a Dynamic Markup for loans locked after normal business hours. See: Dynamic Markups & Rounding Guide