Customer is trying to do a Profile Change Request and they are not able to search for any other products because the First Lien Search section is missing from the search page.
For the investor that this loan is locked, the Profile Change Configuration has the ‘Display Search Filters on Profile Change Product Search Page” option unchecked.
Explain to the customer why the First Lien Search Criteria section is not displaying, and where they need to go to make the change if they would like. They will need to do a release-to-production for the update to take effect.
*Please note, the customer may have had it configured this way for a reason, so don’t automatically make the change for them unless a Primary Tier 1 or 2 contact has requested you to make the change.