Secondary user is unable to select the loan in the Optimal Blue Secondary Queue.
Cause:
The Encompass user that is associated with the Optimal Blue user attempting to select the loan (My Settings) does not have access to the folder in Encompass where the loan resides. If occurring on ALL loans, that user does not have Read/Write access in Optimal Blue
Delete above and send to Customer (if isolated issue with a particular loan or loans):
User xxxx in Optimal Blue that is associated with Encompass user (xxxx) does not have access to this loan (Encompass Loan ID#). In order to access the loan in Optimal Blue, that Encompass user should have access to all loan folders within Encompass.
Delete above and send to Customer (if this is occurring on all loans this user attempts to select):
User xxxx in Optimal Blue that is associated with Encompass user (xxxx) does not appear to have Read/Write access to this loan in Encompass. To access the loan in Optimal Blue, that Encompass user should have Read/Write access within Encompass.