Things to Check:
1. If a LO, launches out to Optimal Blue on loan from Encompass, does loan show Optimal Blue status as “Registered”?
2. If yes, please proceed to “Cause” and “Send to Customer”
Optimal Blue status mapping is incorrect indicating that something was not correctly integrated. The Loan Officer most likely came out to Optimal Blue on the Locked or Lock Pending Loan from Encompass flipping the status back to Registered in Optimal Blue therefore removing it from the Secondary Queue.
Action by CA:
Please see Integrations or open a Tech Request
Delete above and send to customer:
This is most likely caused by an error when the entity was integrated with Encompass. I am reaching out to our Integrations team for review. I will keep you updated as I have more information, or if Integrations has further questions.