Occurs when an originator attempts to request a lock
Encompass Product and Pricing settings have not yet been configured.
Delete above and send to Customer:
This error occurs when your Encompass settings have not been completely configured. Please configure as follows:
1) Encompass Settings- Optimal Blue-Enhanced
a. Once logged into Encompass, select the Settings option
b. Expand the Secondary Setup option, then select Product and Pricing
c. Select Optimal Blue-Enhanced as Product and Pricing Provider and check the Request Lock and Lock Confirm checkboxes (see screenshot below)