An error that can occur when a locked loan in OB will not push to Encompass
Cause:
Customer has “Multi-user editing” turned on in Encompass and not in OB.
Action by CA:
Multi User Editing is not supported with this integration. Customer will need to turn off this functionality in Encompass.
Delete above and send to customer:
This error will occur when Multi-User editing is enabled in Encompass. Multi User Editing is not supported with the Encompass-to-Optimal Blue integration, so this functionality will need to be turned off in Encompass.