Encompass Error: Inner exception is nothing. – Invalid Encompass User The action requested was not completed successfully. Please complete the process again. If the issue persists, contact your internal administrator for assistance.

Generally happens when performing Secondary functionality resulting in a push to Encompass (Accept Lock, Lock with Investor, Save to LOS, etc.). 

Cause: 

The Encompass credentials stored in the “My Settings” screen in Optimal Blue are invalid/expired. 

Delete above and send to Customer: 

The Encompass credentials stored in the “My Settings” screen in Optimal Blue are invalid/expired. Please visit the “My Settings” screen and update your Encompass credentials then hit the “Save and Validate Encompass 360 Credentials” button once updated. The “Status” will display once valid credentials have been accepted (see screenshot below).