Issue:
Customer is stating that the Chat icon is no longer visible on their Optimal Blue site.
Troubleshoot:
Log in to the configuration page of your demo site to confirm that the icon is visible. If not, contact a Team Manager.
Cause:
If the CA/CSM has confirmed the icon is visible in their demo site, the customer could be seeing this issue due to a change in the customer’s firewall setting.
Resolution:
Ask the customer to whitelist the following domains. If this does not resolve the issue, notify a Team Manager to contact the FreshChat support team.
*.freshchat.com
*.freshdesk.com
*.freshsales.com
*.webpush.freshchat.com
*.rtschannel.com
*.freshmarketer.com
*.freshworks.com
*.cloudfront.net
*.s3.amazonaws.com
*.airbrake.io
*.nr-data.net
*.growthscore.io
*.newrelic.com
*.inlinemanual.com
*.heapanalytics.com
*.assetscdn-web.freshchat.com
*.freshworksapi.com
*.freshworksapi.com/