Issue:
An Encompass TPO Webcenter user clicks ‘Next’ when trying to launch to Optimal Blue and gets stuck on ‘Processing’.
Cause:
This is most commonly caused by the users accessing TPO Webcenter via Chrome, as TPO Webcenter is not fully compatible with the Chrome browser.
Resolution:
Use Internet Explorer to access TPO Webcenter.
If the customer is having this issue and they are using a browser other than Chrome, please send the ticket to Client Solutions for further research.